Dienstleistungen - Suzana Ulbrich
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Curriculum Vitae - Carsten Ulbrich - How can I assist you today ? - Any questions please feel free to contact me anytime.

Phone +44 (0) 13 16 18 79 32 - XING Profile 

My current work situation as of august 2019:

  • 01.00am-06.00am GMT+1 - working within IT Data center environment for our family business since 12.2011 (mo-fr)
  • 09.00am-05.00pm GMT+1 - working for an contract company based in cologne for clients in frankfurt / germany since 08.2019 (mo-fr)
  • 05.00pm-07.00pm GMT+1 - sport/training outdoor (mo-fr)
  • 07.00pm-09.30pm GMT+1 - working within accounting/marketing in our family business since 12.2011 (mo-fr)
  • 08.00am-06.00pm GMT+1 - assisting local charities and people in need to make life easier and better since 12.2005 (sa/su) - based in edinburgh (UK) and frankfurt/main (DE)


Searching a client-facing role, preferable working within datacenter environment based in Frankfurt/M. as freelancer/system admin, which involves dealing with senior stakeholders in both the UK and Germany in a multicultural environment.

Implemented new software development project ahead of schedule, saving companies £ 870,000 in development and implementation costs.
Ensuring that risks or problems are identified, managed and mitigated; succeeded in preventing problems Leadership skills within multi-national or multi-sited teams


  • Creation of an annual communication strategy and road-map
  • Creation and implementation of communication plans for key priority projects throughout the year aligned to communications strategy and road-map
  • Work with Internal Communications team to ensure the division remains well informed including managing an annual events calendar, monthly team briefings, town halls, all staff briefings, newsletters, etc.
  • Support Head of Business and Change to develop and implement change management plans and activities
  • Support the execution of change and communications plans by Directors and Line Managers
  • Ensure the team are kept up to date with information on the Change Program
  • Maintaining the intranet space dedicated to the Change Programme, including reviewing it regularly, gathering updates from Work stream Leads and feeding them to Internal
  • Communications, and managing the generic inbox available on the site
  • Liaise with the appropriate stakeholders in order to provide the required information to Internal Communications to feed into the monthly “Top 5” communication
  • Work with Work stream Leads and the Change Program Manager to feed into meetings as appropriate
  • Work with Work stream Leads to support the delivery of targeted communications to support a particular work stream activity
  • Provide other ad hoc support to ensure that the appropriate communications are being developed and implemented to support the Change Program
  • Development of strong working relationships to get a good understanding of all activities going on, glean key priorities and identify any communication gaps that need to be addressed
  • Development of new and imaginative ways of communicating the work carried out to the wider company including the creation of engaging presentations that use audience research and insight and tell compelling stories
  • Provide support to Heads of Department with the preparation of presentations and materials as required
  • Management of the knowledge sharing working group to facilitate better cross – team working, improved ways of working and better knowledge management within the department


    • Clarifying a client’s system specifications, understanding their work practices and the nature of their business;
    • Worldwide traveling to customer sites;
    • Assisting clients with change-management activities;
    • Project managing the design and implementation of preferred solutions; extracting information by asking relevant questions;
    • Liaise and articulate between technical teams and senior stakeholder’s;
    • Reviewing assignment progress;
    • Long term experience in the strategy, planning and the delivery of both internal and external communications campaigns
    • Substantial experience of providing change and communications support at a senior level within a professional service environment and/or a major organization.
    • A proven record of developing and using insights and communicating them to creative communities in a relevant and engaging way
    • Experience of managing stakeholder relationships at a senior level
    • Understanding of company Brands, and knowledge of the industry and a demonstrable interest in its output.
    • Experience of developing and using change management tools and techniques
    • 18 years project implementation and roll-out – complex infrastructure systems, 80.000 clients within Lufthansa Systems as well as Deutsche Bahn AG with their 3.47M Devices.

The key activities over the last three years
    • Strategic repositioning of twelve companies in Europe.
    • Restructuring five companies including defining the duties of the Board of Directors, the holding company and the management.
    • Coordinating two mergers, including the establishing of a common company culture based on partnership with leadership profile and rules of play.
    • Developing and implementing IT Infrastructure development systems in four companies.
    • Implementing IT Security and Risk Management Processes
    • Selecting upper management for seven clients.
    • Carrying out employee questionnaires and implementing the required changes.
    • Change- and development projects, including reorganization of twelve companies.
    • IT Forensic Analysis
    • Security/Compliance
    • e-Commerce/Mobility
    • Economic Research
    • Change Management
    • Project Management
    • Lifecycle Management

Social skills and competences
    • Team spirit;
    • Good ability to adapt to multicultural environments, gained through my work experience abroad;
    • Good communication skills gained through my experience as IT project manager.

Organisational skills and competences
    • Leadership (currently responsible for a team of 10 people);
    • Sense of organization (experience in logistics);
    • Good experience in project or team management.

Language skills
    • English, French, German (experience since 1982/business communication)
    • Arabic, Hebrew, Russian, Serbian, Spanish (school knowledge/basic)

Technical skills and competences
    • Good command of quality control processes (I was responsible for the implementation of quality audit in my dept)

Framework Architectures
    • AGATE French Délégation Générale pour l’Armement Atelier de Gestion de l’ArchiTEcture des systèmes d’information et de communication.
    • DoDAF United States Department of Defense Architectural Framework.
    • DYA framework Sogeti Framework.
    • EIF European Interoperability Framework – Enterprise architecture at the level of EU Member States
    • IDABC Interoperable Delivery (of European egovernment services to public) Administrations, Business and Citizens
    • Integrated Architecture Framework (IAF) created by Capgemini.
    • FEA United States Office of Management and Budget Federal Enterprise Architecture.
    • MIKE2.0 (Method for an Integrated Knowledge Environment) which includes an enterprise architecture framework 
called SAFE (Strategic Architecture for the Federated Enterprise)
    • MODAF United Kingdom Ministry of Defence Architectural Framework.
    • Model-driven architecture (MDA) Object Management Group’s Model Driven Architecture.
    • OBASHI (The OBASHI Business & IT methodology and framework.
    • PROMIS Framework – The PROMIS Enterprise Architecture Framework integrated into the EA tool EVA Netmodeler
    • SABSA a comprehensive framework for Enterprise Security Architecture and Service Management.
    • SAP Enterprise Architecture Framework is extension of TOGAF to better support Commercial off-the-shelf and Service-Oriented Architecture.
    • Zachman Framework IBM Framework from the 1980s.
    • CSC Catalyst CSC Catalyst
    • ArchiMate an open and independent modelling language for enterprise architecture
    • ARCON – A Reference Architecture for Collaborative Networks – not focused on a single enterprise but rather on networks of enterprises

    • NCR – Networking OSI Level Cisco
    • NCR – GAA/MoneyInk Security Systems
    • Dangerous Goods (IATA), B115 – Luftfahrt-Bundesamt (LBA, „Federal Aviation Office“)
    • Dangerous Goods (IATA), B117 – Luftfahrt-Bundesamt (LBA, „Federal Aviation Office“)

Dangerous Goods (UK) – HAZMAT Class 1 Explosives
HAZMAT Class 1, based on the UNO Hazard Class and Division system, indicates Explosives, which are any substance or article, including a device, which is designed to function by explosion or which, by chemical reaction within itself is able to function in a similar manner even if not designed to function by explosion (unless, in the US, the article is otherwise classed under a provision of 49CFR). An explosion is a type of spontaneous chemical reaction that, once initiated, is driven by both a large exothermic change (great release of heat) and a large positive entropy change (great quantities of gases are released) in going from reactants to products, thereby constituting a thermodynamically favorable process in addition to one that propagates very rapidly. Thus, explosives are substances that contain a large amount of energy stored in chemical bonds. The energetic stability of the gaseous products and hence their generation comes from the formation of strongly bonded species like carbon monoxide, carbon dioxide, and (di)nitrogen, which contain strong double and triple bonds having bond strengths of nearly 1 MJ/mole. Consequently, most commercial explosives are organic compounds containing -NO2, -ONO2 and -NHNO2 groups that, when detonated, release gases like the aforementioned (e.g., nitroglycerin, TNT, HMX, PETN, nitrocellulose).

An explosive is classified as a low or high explosive according to its rate of burn: low explosives burn rapidly (or deflagrate), while high explosives detonate. While these definitions are distinct, the problem of precisely measuring rapid decomposition makes practical classification of explosives difficult.

Dangerous Goods (UK) – HAZMAT Class 2 Gases
Gases which are compressed, liquefied or dissolved under pressure as detailed below. Some gases have subsidiary risk classes; poisonous or corrosive.
    • 2.1 Flammable Gas: Gases which ignite on contact with an ignition source, such as acetylene and hydrogen.
    • 2.2 Non-Flammable Gases: Gases which are neither flammable nor poisonous. Includes the cryogenic gases/liquids (temperatures of below -100°C) used for cryopreservation and rocket fuels, such as nitrogen and neon.
    • 2.3 Poisonous Gases: Gases liable to cause death or serious injury to human health if inhaled; examples are fluorine, chlorine, and hydrogen cyanide.

Dangerous Goods (UK) – HAZMAT Class 3 Flammable liquids
A flammable liquid is a liquid with flash point of not more than 60.5°C (141°F), or any material in a liquid phase with a flash point at or above 37.8°C (100°F). Flammable liquids included in Class 3 are included in one of the following packing groups:

    • Packing Group I, if they have an initial boiling point of 35°C or less at an absolute pressure of 101.3 kPa and any flash point, such as diethyl ether or carbon disulfide;
    • Packing Group II, if they have an initial boiling point greater than 35°C at an absolute pressure of 101.3 kPa and a flash point less than 23°C, such as gasoline (petrol) and acetone; or
    • Packing Group III, if the criteria for inclusion in Packing Group I or II are not met, such as kerosene and diesel.

Dangerous Goods (UK) – HAZMAT Class 4 Flammable solids
    • 4.1 Flammable Solids: Solid substances that are easily ignited and readily combustible (nitrocellulose, magnesium, safety or strike-anywhere matches).
    • 4.2 Spontaneously Combustible: Solid substances that ignite spontaneously (aluminium alkyls, white phosphorus).
    • 4.3 Dangerous when Wet: Solid substances that emit a flammable gas when wet or react violently with water (sodium, calcium, potassium, calcium carbide).

Dangerous Goods (UK) – HAZMAT Class 5 Oxidizing agents and organic peroxides
An oxidizer is a chemical that readily yields oxygen in reactions, thereby causing or enhancing combustion.
    • 5.1 Oxidizing agents other than organic peroxides (calcium hypochlorite, ammonium nitrate, hydrogen peroxide, potassium permanganate).
    • 5.2 Organic peroxides, either in liquid or solid form (benzoyl peroxides, cumene hydroperoxide).

Division 5.1: Oxidizers
A solid material is classed as a Division 5.1 material if, when tested in accordance with the UN Manual of Tests and Criteria, its mean burning time is less than or equal to the burning time of a 3:7 potassium bromate/cellulose mixture.

A liquid material is classed as a Division 5.1 material if, when tested in accordance with the UN Manual of Tests and Criteria, it spontaneously ignites or its mean time for a pressure rise from 690 kPa to 2070 kPa gauge is less than the time of a 1:1 nitric acid (65 percent)/cellulose mixture.

Division 5.2: Organic Peroxides
An organic peroxide is any organic compound containing oxygen (O) in the bivalent -O-O- structure and which may be considered a derivative of hydrogen peroxide, where one or more of the hydrogen atoms have been replaced by organic radicals, unless any of the following paragraphs applies:
The material meets the definition of an explosive as prescribed in subpart C of this part, in which case it must be classed as an explosive;
The material is forbidden from being offered for transportation according to 49CFR 172.101 of this subchapter or 49CFR 173.21;
The Associate Administrator for Hazardous Materials Safety has determined that the material does not present a hazard which is associated with a Division 5.2 material;

Dangerous Goods (UK) – HAZMAT Class 6 Toxic and infectious substances
    • 6.1a Toxic substances which are liable to cause death or serious injury to human health if inhaled, swallowed or by skin absorption (potassium cyanide, mercuric chloride).
    • 6.1b (Now PGIII) Toxic substances which are harmful to human health (N.B this symbol is no longer authorized by the United Nations) (pesticides, methylene chloride).
    • 6.2 Biohazardous substances; the World Health Organization (WHO) divides this class into two categories: Category A: Infectious; and Category B: Samples (virus cultures, pathology specimens, used intravenous needles).

Poisonous material is a material, other than a gas, known to be so toxic to humans that it presents a health hazard during transportation.

Division 6.1: Poisonous material is a material, other than a gas, which is known to be so toxic to humans as to afford a hazard to health during transportation, or which, in the absence of adequate data on human toxicity:
Is presumed to be toxic to humans because it falls within any one of the following categories when tested on laboratory animals (whenever possible, animal test data that has been reported in the chemical literature should be used):

Oral Toxicity: A liquid with an LD50 for acute oral toxicity of not more than 500 mg/kg or a solid with an LD50 for acute oral toxicity of not more than 200 mg/kg.
Dermal Toxicity. A material with an LD50 for acute dermal toxicity of not more than 1000 mg/kg.

Inhalation Toxicity: A dust or mist with an LC50 for acute toxicity on inhalation of not more than 10 mg/L; or a material with a saturated vapor concentration in air at 20 °C (68 °F) of more than one-fifth of the LC50 for acute toxicity on inhalation of vapors and with an LC50 for acute toxicity on inhalation of vapors of not more than 5000 ml/m³; or
Is an irritating material, with properties similar to tear gas, which causes extreme irritation, especially in confined spaces.

Division 6.2: Biohazards.

Dangerous Goods (UK) – Class 7 RADIOACTIVE YELLOW III label (LSA-III)
Radioactive substances comprise substances or a combination of substances which emit ionizing radiation (uranium, plutonium).

Dangerous Goods (UK) – HAZMAT Class 8 Corrosive substances
Corrosive substances are substances that can dissolve organic tissue or severely corrode certain metals:
    • 8.1 Acids: sulfuric acid, hydrochloric acid
    • 8.2 Alkalis: potassium hydroxide, sodium hydroxide
    • A corrosive material is a liquid or solid that causes full thickness destruction of human skin at the site of contact within a specified period of time. 

A liquid that has a severe corrosion rate on steel or aluminum based on the criteria in 49CFR 173.137(c)(2) is also a corrosive material.

    • DGR, Explosive material, RDX, PETN, HMX, Nitrocellulose, Acetone peroxide, C-4
    • British Airways World Cargo Award – British Airways Plc. (UK) – (Kevin Hatton, Managing Director)

SAPTEC Short introduction to SAP NetWeaver Navigating in SAP systems
    • Logon and structure of the user interface
    • Accessing functions in the system
    • Personalization options SAP Web Application Server architecture
    • Processing a user query
    • Structure of an instance
    • Work process types, server processes and their use
    • Internet-based technology components: Overview of the SAP development environment
    • Creating and editing Repository objects
    • Transports between SAP systems Communication and integration technologies Introduction to SAP system administration
ADM100 System Administration of mySAP Technology Fundamentals of the Oracle database Data backups
    • Oracle database Data backups
    • Backup concepts
    • Backing up data Database restore and recovery of the database Database monitoring
    • Working with BR*tools
    • Working with CCMS tools Database storage management
ADM100 SAP Web AS Administration I
    • Starting and stopping an SAP system
    • Means of system configuration
    • Configuration of the online documentation
    • Configuration of periodic automated tasks involving the database, for example, scheduling backups
    • Transport functions in SAP systems
    • Applying patches, add-ons and plug-ins
    • Scheduling tasks in the background
    • Definition and integration of printers
    • Setting up and maintaining users
    • Using role maintenance to assign authorizations
    • Basic tasks concerning user management
    • Fundamentals of system security
    • Working with system monitors
    • Basics of SAP Data Archiving
    • Structured error searches
ADM102 SAP Web AS Administration II Technology components in the Internet environment
    • SAP Internet Transaction Server (SAP ITS)
    • Internet Communication Manager (ICM)
    • SAP J2EE Engine
    • SAP Web Dispatcher Globalization
    • Multiple languages in an SAP system
    • Multiple code pages in an SAP system and Unicode Technical aspects of external communication
    • Linking an external mail server using SAPconnect and SMTP Extended
    • CATT (eCATT) Central user administration (CUA) Connecting to directory - services using LDAP Outlook: Architecture of the SAP Exchange
    • Infrastructure (SAP XI)
BC315 Workload Analysis
    • Introduction to monitoring tools for performance analysis
    • Workload monitor
    • Buffer analysis
    • Database monitor
    • Operating system monitor
    • Statistical records
    • Memory management in SAP systems
    • Expensive SQL Statements in SAP system and database
    • Identifying expensive selects
    • First steps in troubleshooting
    • Table buffering
    • Interface monitoring
ADM520 Database Administration MS SQL Server
SAP system architecture and MS SQL Server architecture
    • Data backups
    • Backup concepts
    • Backing up data
    • Database restore
    • Database monitoring
    • Working with SQL Server monitors
    • Working with CCMS monitors
    • System maintenance and troubleshooting

    • Governance, Risk Management, and Compliance or GRC
    • International Cyber Crime
    • Counter-Terrorist Check (CTC) – Security vetting in the United Kingdom
    • Completion of a security clearance questionnaire by the candidate;
    • Checks against departmental/company records;
    • Checks against UK criminal records covering both spent and unspent convictions;
    • Checks against Security Service (MI5) records

Certification of §34a GewO (12.06.2015):
    • Law and Order of German public safety
    • German commercial law
    • Data Protection
    • Civil rights of Germany
    • Criminal and procedural German law
    • Dealing with defensive weapons
    • Accident prevention regulations
    • Dealing with people in different situations
    • Fundamentals of Safety Engineering
    • Object and plant protection
    • Patrol duty
    • Cash and valuables transportation
    • Security courier services
    • Reception Service property protection
    • Event protection
    • Personal security
    • Investigation Service

Summary Skills 2004-2019

  • Active Directory 
  • ADVA Adva optical networking 
  • ADVISE Carnivore (FBI) 
  • Aerial surveillance 
  • Antiterrordatei (ATD) 
  • artus – @rtus 
  • Biometric surveillance 


  • BKA-VBS 
  • Brocade 
  • BS2000/OSD Mainframes 
  • Change Management (CM) 
  • Cisco IOS Cisco Networking 
  • CMMI (Capability Maturity Model Integration) 
  • Computer surveillance - Surveillance cameras 
  • Corporate Surveillance 
  • Counter surveillance inverse surveillance sousveillance 
  • Counter Terrorism Group (CTG) 
  • Critical Chain Project Management (CCPM) 
  • Customer Relationship Management (CRM) 
  • Data mining & profiling 
  • Data protection regulation and legislation UK DPA GDPR 
  • DoDAF United States Department of Defense Architectural Framework 
  • Earned value management (EVM) 
  • EIF European Interoperability Framework 
  • EMC2 
  • Event chain methodology
  • Extreme Project Management (PERT) 
  • GPS tracking 
  • Inpol Polas Competence Center (IPCC) 
  • International Mobile Subscriber Identity-catcher (IMSI) 
  • iPhone 
  • IT (Kryptographie) 
  • Juniper Microsoft 
  • KLB-operativ
  • KrimPro 
  • Lubjanka Cisco 
  • Mac OS X Apple 
  • MODAF United Kingdom Ministry of Defence Architectural Framework 
  • NADIS 
  • NATO SDIP-27 Level A (formerly AMSG 720B) 
  • NATO SDIP-27 Level B (formerly AMSG 788A)
  • NATO SDIP-27 Level C (formerly AMSG 784) 
  • NATO SDIP-29 (formerly AMSG 719G) 
  • Nokia IP260 
  • Penetration testing KALI Linux Remedy 
  • PERLE Call Manager Microsoft Share-Point 
  • PIAV-Cluster 
  • preMAP
  • Process-based management ISO/IEC15504 (SPICE – Software Process Improvement and Capability Estimation) 
  • RFID & Geolocation Devices 
  • Risk Management (RM) 
  • SAP Enterprise Architecture Framework HP Service Manager 
  • Satellite Imagery 
  • Satellitenkommunikation 
  • Siemens HiPath 3800 
  • Signalling System 7 KPMD 
  • SKALA 
  • Social Network Analysis 
  • SUN Solaris 5.10 
  • Surveillance devices or „bugs“ 
  • TALON (Threat and Local Observation Notice) 
  • Team Software Process (TSP) 
  • The ISO standards ISO 9000 
  • Transmitted Electro-Magnetic Pulse / Energy Standards & Testing (TEMPEST) 
  • UNIX Server SPARC Enterprise 
  • V-Model an original systems development method 
  • VIRAT 
  • VUPEN 

Recent Certifications

Voluntary work 2005-2019

Airline Industry Experience 1993-2003

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